Cloud Computing: Why base capabilities are no longer enough for operations management

Grazed from IBM. Author: Kristian Stewart.

The business objectives of an IT or network operations team have not changed substantially for years or even decades. Measures like mean time to repair (MTTR) or budget use frequently can be reduced to time, money and quality of service. Fundamentally, IT and network teams must maximize the availability of high-quality services while minimizing the cost of doing so.

The demand for services supported by larger, more sophisticated infrastructure has increased steadily, even if the objectives have not changed. Disciplines such as fault or event management have emerged and matured, and led to a set of key capabilities that are table-stakes for a credible solution. More complex infrastructure requires a solution that can:...

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