Grazed from Diginomica. Author: Wayne Bobby.
There was a time less than a century ago when a telex machine was a bold, new innovation. And anyone who ever operated a telex remembers the dreaded backspace/correct button. A telex network could send a message anywhere in the world, and it only took about 15 minutes per page. But to send a telex, you had to retype your text (originally produced on a manual typewriter) on a separate keyboard that translated each character into a code on a coil of paper tape.
Once the tape was punched, the only way to fix a typo was to backspace and repunch the character. The keyboard was slow and clunky, so corrections — what today’s IT managers think of as modifications, or ‘mods’ — happened early and often, chewing up valuable time and consuming the last of the user’s patience...
Read more from the source @ http://diginomica.com/2017/04/12/how-digital-transformation-drives-public-sector-service-delivery/