The 7 Best Cloud Contact Center Software Platforms in 2018

- Why and How? 

Excellent customer service doesn't happen by accident. As the global cloud market is growing, cloud contact center solutions help organizations of all sizes be first and stay first in their industry likewise, by empowering customer service teams to move faster and work smarter. By equipping contact centers with the best tools and details they need to win every communication across the customer journey.

Indeed, a Forrester report predicts that the global cloud market will reach $146 billion this year and $236 billion by 2020.

Benefits of Cloud-Based Contact Center

With the promise of success cloud solutions is an ideal choice to choose for businesses, looking to improve their customer service performance with maximum efficiency.

Talkdesk - A New Breed of Call Center Software

Increase Sales and Revenue

Agents will have access to comprehensive information about the caller: picture, name, address, email, and phone number, call logs, call recordings, purchases. Agents can use this information to sell their products and to know about likings and disliking of a caller.

Increase Capability of Agents

Talkdesk is the leading call center software. Talkdesk also automates tasks so that when a new contact calls, a new contact is created in the integrated business tools. When a call is missed, an email is sent to the call data, voicemail recording, and transcription. Talkdesk will do all of this. Talkdesk will increase the capability of your sales team.

Connecting With Customers Easy

They will be automatically connected with live contacts and Talkdesk will pull relevant information about the contact so the agents will always know the entire history of the person they are speaking with. Talkdesk makes connecting with leads easy, so the team can spend their time where it really matters in closing deals.

Increase Agent Efficiency

Talkdesk also allows your agents to work from anywhere, in the field, on their mobile phone, internationally and at home. With Talkdesk, they can stay connected wherever they are.

Enhance Managerial Practices

Talkdesk provides all the tools your managers need to enhance their managerial practices. They can monitor the status of each agent in real time so they know how long they have been talking on the call, available, unavailable, offline, etc.

Key Benefits

  • Easy to use
  • Cost-effective
  • Increase capability and efficiency of the full team.

Dialer360 - The Complete Telecom Solution

Predictive Dialing

Dialer360 is a cloud-based call center solution that offers predictive dialing, agent status boards, billing, call recording, local caller ID, internet chat and voice broadcasting features. Dialer360's predictive dialing feature makes calls automatically, so users can make and receive any number of calls.

Voice Accent

Dialer360 uses voices with British and American accents to answer and place calls. Voice recordings are made by Dialer360's team of international agents.

Agent Status Board

Managers also have access to agent status boards, which let them check on agents' performance and activities.

Recording Of Calls

This system also includes a database of recorded calls. Dialer360 stores these recordings on a secure server and users can search for recordings by date, lead name, phone number and more.

Key Benefits

  • Cost effective.
  • Easy to use.
  • Less time to understand.
  • The perfect solution for Inbound, Outbound and Blended call centers.

Coztel-Cloud Based Call Center Software

Smart Selection

It starts the SMART journey with the SMART Selection, Solution your customers demand and the quality which is irresistible, customer service which runs seamlessly and dedicates the cloud service experience to business' customers that remains long and worth repeating.

Minimize the Woes

Coztel contact center software comprehensively minimizes the woes of infrastructure cost, physical servers, maintenance expense and premise-based systems.

Maximize the Capability

Cloud software maximizes the productivity of business, efficiency of agents; expand the sales graph and all your business need is operating systems, headsets and high speed of internet connection to offer the best service to customers.

Easy To Done All

As coztel offers cloud solutions to the world which needs easy to set up new business and start without waiting long. Your startup and business setup all done. It is suitable for all kinds, small, medium and large business.

Key Benefits

  • Cloud software is less complex,
  • More cost-effective,
  • Productive for your representatives,
  • Efficient for sales and
  • Secure to cut your woes with cloud contact center software.

Genesys - Omni-channel Customer Experience

Genesys, also known as Genesys Telecommunications Laboratories, Inc, is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software.

Microwave Synthesis and Simulation Software

Accurate and easy-to-use RF and microwave circuit synthesis and simulation tool created for the circuit board and subsystem designer. Automatic circuit synthesis of matching networks, filters, oscillators, mixers, transmission lines, PLL and signal routing structures enable engineers without the prior expertise to design these components quickly.

Best Capabilities in Affordable Price

The Genesys synthesis collection is consistently the best-selling bundle because no other equivalent capabilities are available in the market at such an affordable price. As a proven safe investment with an installed base which has no comparison.

Key Benefits

  • Industry's widest coverage.
  • Frequency planning.
  • High-performance and high-yield designs.
  • 3D-planar EM simulator for analyzing printed circuit board and antenna layout to reduce board turns.
  • 3X more affordable than competitive products that offer less capability.

Zendesk Talk

Important Order Data

Zendesk Support puts all your customer information in one place. Everything you need lives in a single location so that communication between you and your customers is efficient, relevant, and personal.  Customize important order data you want to be displayed in Zendesk Support.

Access to Relevant Customer

Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from displayed in Zendesk Support.

Get In Touch

Enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any site.

Key Benefits

  • Better understand their customers
  • Zendesk products are easy to use and implement.
  • They give organizations the flexibility to move quickly,
  • Focus on innovation, and scale with their growth.

Niceincontact- Call Center Technology Leader

Worldwide Leader

Niceincontact is the worldwide leading provider of both cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Complete and Reliable Solution

Niceincontact is a cloud contact center leader, with a complete and reliable solution to help organizations achieve their customer experience goals. Niceincontact continuously innovates in the cloud and is the only provider to offer a complete solution that includes CXone cloud, an expert service model, and partner.

Key Benefits

  • Easy to achieve your customer experience goals.
  • With cost-effective scalability and reliability.
  • Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.

Vocalcom - Simple Contact Center Solution

Easy Does It.

Vocalcom is a new generation of cloud contact center platform that works with existing systems and supports all channels. It allows companies weave all their customer interactions across all channels together into continuous conversation threads, to reduce customer effort and provide the best customer experiences. By improving first interaction resolution (FCR) you'll increase your NPS and revenue per customer.

Key Benefits

  • Improved data access.
  • Agents have access to the full scope of a customer's data.
  • Greater communication and accountability.
  • Enhanced overall efficiency.
  • Increased sales.
  • Reduced costs.
  • Superior customer experience.

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About the Author

Abdul Rehman is a digital marketing expert by profession. He has a strong grip on SEO, SEM, SMM, Reputation Management, Lead generation, Conversion rate optimizer and Content marketing. Currently working for a leading Call center software company, Coztel. You can follow him on Linkedin, Facebook. He spends his leisure time with friends playing cards, Snooker and Cricket.