Unified Communications

Avaya Introduces Private Cloud Delivery of Its New Avaya OneCloud UC and CC Solutions

Avaya Holdings Corp. today introduced a new private cloud delivery model of its Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing enterprise organizations with a fast, convenient and automated path to the benefits of cloud communications. The new Avaya OneCloud ReadyNow private cloud offerings feature preconfigured, per-seat consumption and standard bundles of both UCaaS and CCaaS solutions, reducing risk, cost and complexity from the transition to a cloud platform from on-premise solutions.

The Avaya OneCloud private offering is being introduced as part of Avaya's new Avaya Intelligent Xperiences - or Avaya IX - solution naming architecture unveiled this week at the company's annual ENGAGE user group conference. Based on input from customers and partners, the new nomenclature streamlines the company's portfolio of solutions and reflects the wealth of experience Avaya brings to bear for customers as they transform digitally and move their solutions into the cloud.

With over 3.5 million cloud seats and growing, Avaya brings experience with the full spectrum of business communications in the cloud, leveraging its leading SaaS capabilities. Avaya OneCloud private solutions are customizable, with experts to help design, customize and manage applications that meet unique and often complex digital transformation needs.

Arkadin Launches a Cloud Consulting Practice to Ensure Clients Have Highly Functioning UC Services

Grazed from Arkadin

Arkadin, an NTT Communications company and market leader in cloud Unified Communications and Collaboration services, announces today a new managed service to help enterprises successfully navigate their digital cloud transformation journeys. Cloud Transformation Services (CTS) is a holistic, technology agnostic program that includes the full spectrum of UC services, including needs assessments, risk mitigation, migration planning, training, change management and adoption campaigns. It also includes ongoing support services through Arkadin's 24/7 help desks and regular Service Management reviews to measure the quality of the UC service.

"As Microsoft, Cisco and other leading UC providers continue to roll out advanced cloud capabilities, our clients need a trusted partner to help make decisions about the platforms and technologies best suited to their needs," said Christophe Reyes, Arkadin's Managing Director, UCaaS. "We are well positioned for this: Our clients benefit from sophisticated networking and telecommunications expertise from fellow NTT Group Companies Dimension Data and NTT Communications, and our own deep experience in telephony and collaboration. Together we offer the full life-cycle of services for optimising their cloud UC journeys."

Components of the 4-step ‘Cloud Transformation Services' program:

Cisco Teams With ConnectWise To Create A 'Managed Service In A Box' Solution For MSPs

Grazed from CRN.  Author: Mark Haranas

Cisco Systems has teamed with ConnectWise to create a solution that enables MSPs to monitor and manage Cisco's cloud-based networking, security and unified communications solutions under a single pane of glass.

At Cisco Partner Summit 2017 Wednesday, Cisco unveiled ConnectWise Unite with Cisco, a managed services software that combines Cisco Spark, Meraki, Cisco Umbrella and Stealthwatch Cloud under a single interface.

Swyx announces its own cloud service and plans to offer its products as a service

Grazed from Swyx

Unified Communications (UC) specialist Swyx has announced its own cloud-based communications offering at its annual Partner and Technology Conference: As part of the cloud solution SwyxON, the UC provider will in future offer its products as a service throughout Europe. Swyx is committed to the channel so customers will be able to purchase the manufacturer's own cloud service exclusively from Swyx partners.

With the cloud service SwyxON, the UC specialist creates the ideal framework for tomorrow's communication: customers benefit from the proven Swyx Unified Communications functionality as well as the high elasticity, flexibility and cost-effectiveness of cloud-based communication. Companies can if necessary alter the services they use within a short period of time and thus react flexibly to new requirements. Multiple locations and mobile users can also be easily integrated. 

In addition, SwyxON customers can significantly reduce maintenance and administration costs: They always use the latest version of the Swyx communication solution and innovative new features are immediately available. The connectivity can be individually customised depending on user requirements. Swyx is working closely with experienced partners who have their own network infrastructures and data centres to provide their own cloud services, ensuring the quality and safety of the solution. SwyxON will be available next year, first in Germany and later on throughout Europe.

AWS Announces Amazon Chime

Grazed from Amazon Web Services, Inc.

Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Chime, a new unified communications service that makes meetings easier and more efficient than ever before. With Amazon Chime, customers can start high-quality video and audio meetings with one-click, allowing customers to host or join a meeting, chat, and share content and screens with a seamless, synchronized experience across desktops, iOS, and Android devices. To get started with Amazon Chime, visit https://chime.aws.

In a world where meeting attendees are often not in the same city, much less the same office building, unified communications has become increasingly more important. Arguably the most prevalent form of unified communications is meetings. Most meetings solutions are disappointing. They're clunky and hard to use, the video is grainy and disconnects frequently, the audio quality is poor, there's constant background noise and it's impossible to know who's causing it, they require long PINs to enter and join a call, and have second-rate mobile features and apps. Further, most are only good at one thing (e.g. voice calls, video conferencing, screen sharing, or instant messaging), so users often have to toggle between several different tools, none of which really solve their problem.

Sonus SBC SWe Lite Enables Enterprises to Virtualize Interworking and Security for Microsoft Skype for Business and Office 365

Grazed from Sonus Networks

Sonus Networks, Inc., a global leader in secure and intelligent Cloud communications, today introduced the Sonus SBC SWe Lite, a virtualized e-SBC designed for Skype for Business or Office 365 Cloud PBX deployments. The SBC SWe Lite supplements the Sonus SBC SWe, providing a virtual Customer Premise Equipment (vCPE) option for SMEs looking to virtualize interworking, security and survivability for Unified Communications (UC).

By leveraging the same management and provisioning interface as the Sonus SBC 1000 and SBC 2000, the SBC SWe Lite empowers enterprises to migrate from hardware to software without additional investments in new equipment. The SBC SWe Lite also gives customers the flexibility to deploy a virtual SBC solution on standard off-the-shelf servers or in virtualized environments. Enterprises with spare virtual machine resources available to host SBC functionality can significantly reduce the capital expenditures associated with deploying physical hardware on-premises in support of Skype for Business or Office 365 Cloud PBX. 

Unified Communications: Just another Buzzword or Business Revolution?

Apart from sounding like a secret military organisation from an American disaster movie that both starts and then has to fix the monster-destroying-New-York thing, unified communications also sounds like a massively jargon-esque business buzzword… and it kind of is. But don’t let that distract you from what it actually stands for and how it might just revolutionise your business.

What is it?

It really is what it says on the tin; it unifies your communications… simple, huh? In a nut shell it gathers together your instant messaging, emails, phones, voice conferencing, desktop sharing, voicemails, SMS, faxes and the tech-y things that even I don’t understand fully. You may be thinking that if you already have all of these things why would you need a software (or collection of software) that monitor all of them? There are other perks as well. Read on for more information...

Cloud Computing: Windstream Receives 2015 Unified Communications Product of the Year Award

Grazed from BusinessWire.  Author: PR Announcement.

Windstream, a leading provider of advanced network and cloud communications, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Windstream's Unified Communications as a Service (UCaaS) as a 2015 Unified Communications Product of the Year Award winner.

Windstream's Unified Communications as a Service (UCaaS) is a robust, enterprise-class, UC solution that integrates voice, multi-media, unified messaging, presence management, mobility and other services onto a single platform in the cloud. Hosted in Windstream Hosted Solutions' secure, protected and environmentally controlled data centers, this UC solution seamlessly integrates with Windstream's state-of-the-art, fully redundant private IP network to ensure the highest quality of service, providing optimized performance and scalability to adjust bandwidth speeds, as business needs change. Windstream has forged partnerships with a number of market leaders, including Avaya and Mitel, for even more customizable options...

Cloud Computing: Key Considerations for Enterprise Unified Communications

Grazed from TopTechNews.  Author: Shirley Siluk.

With such a variety of unified communications (UC) services now available, enterprise Relevant Products/Services IT managers and telecom directors need to consider a whole host of factors to choose the best option. Let's take a look first at what unified communications can do for your enterprise, and then consider some of the key decision points you may need to address when selecting a UC system or provider.

Starting with the Basics

Unified communications technology enables users to communicate in either real time or non-real time, switching seamlessly from one form of communications to another -- for example, sending an instant message to someone who just left a voicemail. Systems for unified communications also enable users to collaborate more easily across an organization, from department to department, and from one location to multiple others...

A partnership made in heaven: cloud networking & unified communications

Grazed from CloudComputingIntelligence. Author: Andy Singleton.

As businesses move closer to a virtualised reality the network has shifted from secondary IT concern to critical business imperative. The cloud can offer vast efficiency and cost benefits but only if an effective network is in place. In the past this created a significant dilemma for businesses - infrastructure affordability, performance considerations and security measures were balanced against each other and compromises were common.

In recent years this has changed as cloud networking, and unified-communications-as-a-service(UCaaS) delivery methods and managed services provision have altered the relationship between core infrastructure and the cloud. They have become entwined, which from an Enterprise point of view helps these businesses meet challenges like globalisation, cost containment, general application experience and staff mobility...