SLA

The problem with cloud service providers and security SLAs

Grazed from ComputerWorld. Author: Joe Clabby.

In recent discussions with several professional service providers including ViON (a Washington-based systems integrator), BRUNS-PAK (a data center deployment firm), Google (the search engine/cloud services provider), as well as conversations with former employees of professional services firms, I have developed some interesting new insights – particularly with respect to cloud security.

I’m finding that these firms and individuals possess a wealth of information on industry trends – as well as deep insights into why information technology (IT) buyers are making certain decisions while discarding other ideas...

Hybrid Cloud Computing SLAs in 2015 Require Customization

Grazed from MidsizeInsider. Author: Kelley Katsanos.

For many midsize firms, the introduction of hybrid cloud computing into the business complicates initiatives. To complicate this further, the "canned" service-level agreement (SLA) currently offered by many MSPs may not work for every business. Many organizations have a need for customized hybrid cloud computing SLAs to ensure a better fit with their unique requirements.

Customized SLAs in 2015

According to MSPmentor, the hybrid cloud is now the "new normal." It is common for MSPs to take a one-size-fits-all approach when offering SLAs, but customers are increasingly expecting customized hybrid cloud computing service-level agreements. "Customers will demand a service provider that is willing and able to customize the service-level agreement to meet those unique needs of their organization so that they can take advantage of the flexibility, scalability, cost reductions, and resiliency that cloud computing offers," MSPmentor reports...

As Cloud Arrives On Main Street, We Need A New Set Of Metrics For Cloud SLAs

Grazed from TechCrunch.  Author: Sharon Wagner.

A lot can happen in a year, and in the world of cloud computing, 2014 was a breakout one. Cloud adoption finally experienced a tornado of demand that swept up large enterprises en masse. Yet as businesses move services to the cloud and increasingly depend on third-party vendors, important questions should be answered around who is responsible for managing these services and how service quality should be measured.

The main objective of a Service Level Agreement (SLA) is to clearly define relationships and set expectations for adequate service levels between the buyer and the seller. In the case of the cloud, this would be the cloud provider and the cloud consumer. A traditional SLA is a rigid and custom contract with complicated legalese focused around operational metrics provided by IT and using IT internal resources...

Detect cloud computing SLA mumbo jumbo like a boss

Grazed from TechTarget. Author: Nicholas Rando.

Trust is one of the most important factors in any relationship. And that sentiment holds true in a cloud provider-user relationship, as well. When a cloud service provider guarantees a certain level of performance, the user needs to know those expectations will be met. That's where a service-level agreement comes into play.

Each cloud service provider has its own service-level agreement (SLA) that covers a range of service limits and guidelines around performance, availability, costs and more. An SLA might look good on paper, but a user should understand all the details to be satisfied with their service...

The Least You Need To Know About Cloud Service-Level Agreements

Grazed from Business2Community. Author: Esther Schindler.

Do service-level agreements (SLAs) scare you? SLAs are often (and unfortunately) misconstrued as unattainable goals levied on system owners because of fancy dreams that organizations would like to have their customers experience. But that’s not the case. In this article, I explain the basics of SLAs, and what to look for as you and your service provider design a SLA to put in place.

An SLA does just what it hints at: It defines the service being offered and agreed-to by everyone concerned. The document describing an SLA covers particulars such as the level of service that customers expect, the metrics for measuring “enoughness” of the service, and the remedial course of action in the event that the service is not met...

Cloud Computing: Will European Union SLA Standards Go Global?

Grazed from TalkinCloud. Author: Chris Talbot.

Although it's a European Union change, the service level agreement (SLA) standardization issued last month by the European Commission's Cloud Select Industry Group - Subgroup on Service Level Agreement (C-SIG-SLA ... 'cause that's a catchy name) could become a global standard. Even if it doesn't, American cloud providers (among others) will very soon feel its effects, according to an article written by Kenneth N. Rashbaum Esq. and Jason M. Tenenbaum of Barton LLP.

The two lawyers indicated in their article that with the Edward Snowden disclosures of last year, there has been an increasing focus around the world on government and technology company transparency. Those pushing ahead the quickest are in Europe, as the Union has been amongst the strongest advocates for change. And the new SLA standardization for cloud services providers it released on June 6 are its first big step in creating that transparency...