Professional Services

Rackspace Launches Portfolio of Professional Services for AWS

Grazed from Rackspace

Rackspace today announced the expansion of its managed service offerings for the Amazon Web Services (AWS) Cloud to include a portfolio of Professional Services. The Fanatical Support for AWS Professional Services are tailored to support customers who are new to, or growing on, AWS and need deep, customized expertise to help enable their AWS Cloud journey in key areas such as architectural design, migrations, cloud automation and DevOps. This new offering aligns with Rackspace's broader efforts to develop professional services that deliver end-to-end support and expertise to help customers move workloads out of their data centers and onto the world's leading cloud platforms.

The addition of Fanatical Support for AWS Professional Services to the Rackspace suite of managed services for AWS reflects a continued commitment to help customers take full advantage of AWS. AWS-certified architects and engineers will work with customers to enable their journey to AWS, helping to ensure they achieve maximum performance, agility and cost-efficiency.

"Rackspace is famous for its support, and we use it a lot," said Paul Keen, CTO of Airtasker, a Fanatical Support for AWS customer. "We work with the Rackspace Professional Services team for any projects we can't do in-house, as well as using security services to tighten up our systems, and we iterate monthly to improve our services. Rackspace really cares about its customers. We expected that level of care during the sales cycle, but it has continued throughout our engagement with them. That's what really sets them apart."

Rackspace Launches Global Professional Services for Enterprise Customers

Grazed from Rackspace

Rackspace today announced an expanded professional services offering to help customers move workloads out of their data centers and onto the world's leading public and private cloud platforms. This offer, called Global Solutions and Services (GSS), will provide customers across all markets with the specialized expertise and support needed to transform their IT operations. Through GSS, Rackspace architects and engineers will work with customers to plan, assess, design, migrate, manage and optimize their journey to the cloud, helping to ensure they achieve maximum performance, agility and cost-efficiency.

For the first time, Rackspace will provide professional services to any business, regardless of which cloud platform it chooses or whether it is an existing Rackspace customer. Rackspace has earned the highest level of partner certification from Amazon Web Services and Microsoft Azure, and recently announced a strategic relationship with Google Cloud to become its first managed services support partner for Google Cloud Platform (GCP). Rackspace also offers specialized expertise and support for dedicated servers and for the three major private clouds, powered by VMware, Microsoft and OpenStack.

Growing Demand for Cloud Professional Services

Grazed from Business2Community. Author: David Deans.

The early-adopters of cloud services already know what they want to achieve from each new deployment, and are somewhat confident that they’re able to plan, implement and manage their own projects. In contrast, the typical CIO or IT manager in the majority of enterprises still need the help and wisdom of experienced practitioners — people who have been there, done that.

That’s why business decision makers are seeking cloud professional services guidance at twice the rate of private and public cloud vendors, according to the latest worldwide market study by Technology Business Research (TBR). Today, these consulting engagements are a pivotal point of the mainstream buyer’s journey, as more executives make the decision to migrate to a cloud services model and consultants provide advice and education to prospective cloud customers...

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The $17 Billion Cloud Professional Services Market is Poised for Continued Double-digit Growth

Grazed from ITBusinessNet. Author: PR Announcement.

Technology Business Research Inc.s (TBR) Cloud Professional Services Customer Report shows demand for cloud professional services continues to escalate, with more than 74% of enterprise clients, compared to 59% in 2011, purchasing or considering purchasing cloud computing services engaged with a cloud professional services vendor for assistance. Recently, clients professional services demands shifted, with a need for assistance in system integration and implementation taking the lead. TBR surveyed 900 end users of cloud professional services across North America, Europe and Asia to map vendor opportunity and customer and competitor landscapes for the report, which is one of three customer-facing research initiatives in TBRs cloud customer portfolio.

As the only study in the cloud computing market looking specifically at professional services, the Cloud Professional Services Customer Report provides an array of insights for professional services firms in addressing the changing needs of current and prospective customers, said Senior Analyst Ramunas Svarcas...

Prevent “Cloud Spare”: Professional Services in the Cloud Era

Grazed from Business2Community.  Author: Don Simpson.

Whenever I get the chance to talk with our sales divisions, I always like to weave in a statement that gets their attention. During a recent meeting to discuss Professional Services, I started by saying, “The products that you resell are worthless!” After a pause for effect, I added, “Unless the customer actually uses the product.” I now had their attention.

What made me think of this was my time in the federal government as an agency CIO. Within the first few days on the job, I was briefed on a multi-million dollar software purchase that occurred more than two years prior. This agency had been spending several hundreds of thousands of dollars a year on maintenance and the software was up for renewal again. However, the software was pure “shelfware,” still in shrink-wrap: There was no adoption...

IBM exec explains Big Blue's approach to cloud professional services

Grazed from TechTarget. Author: Jessica Scarpati.

In a market practically defined by do-it-yourself provisioning, the notion of cloud professional services seems almost like an oxymoron. Professional services come at a premium price, and cloud computing is, in many ways, a commodity. Yet for that exact reason, cloud providers are acutely aware that improving the profitability of the cloud model hinges on finding a way to boost revenue through complementary services.

IBM, recently named a leader in IDC's MarketScape for cloud professional services, is finding ways to articulate the value of these services to customers across several markets. Ric Telford, the company's vice president of cloud services, recently spoke with SearchCloudProvider about how IBM has gained that edge...