Cloud Communications

Five9 Expands Strategic Partnership With Fuze to Bring the Power of the Cloud to Organizations Across the Globe

Grazed from Five9

Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, announced the expanded partnership with Fuze, cloud communications platform provider for the modern global enterprise. This partnership includes integration into the Fuze Unified Communications as a Service (UCaaS) and Five9 Contact Center as a Service (CCaaS) providing an end-to-end communication experience for sales and support teams.

Azure Selects 8x8 Communications Cloud Ahead of Overseas Expansion

Grazed from 8x8, Inc.

8x8, Inc.
, the world’s first Communications Cloud provider, today announced that it has been selected by Azure, the leading European vacation ownership specialist, to replace its communications platform with the integrated, enterprise-grade cloud solutions 8x8 Virtual Office and 8x8 Virtual Contact Center. By working in the cloud, Azure plans to develop customer service operations in its Malta-based head office, where its growing UK and Scandinavian membership is supported. The two-stage implementation will be completed by the end of 2017.

Azure specializes in offering luxury holiday properties at the Golden Sands Resort and Spa in Malta, and had plans to expand its member base in Europe to include Germany, Norway and Italy. Azure needed a robust communications platform that would allow it to scale rapidly. 8x8’s innovative communications cloud solutions fulfilled both requirements, offering a platform that will grow alongside the business with all the advantages of investment in latest technology, but without the capital outlay.

“When we set out to select a VoIP and contact center system we were looking for a provider that’s innovative, has a scalable and reliable product and can support our complex operations without being overly complicated as a system. 8x8 ticks all the boxes,” said Marthese Vella, Chief Information Officer, Azure. “We’re looking forward to working in a more unified and coherent way as an organization to give our customer service agents the tools they need to continue delivering excellent service. They are a close-knit and knowledgeable team and 8x8’s technology will enhance their expertise. We have ambitious growth plans in the future and we’re confident 8x8 will be able to support us every step of the way.”

Cloud Computing: Collaboration and Communication

Grazed from MidsizeInsider. Author: Marissa Tejada.

Cloud computing is expanding at an impressive rate among small and midsize businesses (SMBs). Certain attributes of the technology, which include communication and collaboration as well as infrastructure-as-a-service (IaaS), have proved to be the most appealing for SMBs, according to the latest Parallels SMB Cloud Insights™ report.

Communication and Collaboration

According to the report's findings, which were featured in ChannelPro Network, the small and midsize cloud market is predicted to grow at a 26 percent compound annual growth rate (CAGR), reaching $125 billion by 2016. The report included the opinions of midsize companies with 100 to 999 employees. The findings ranked communication and collaboration, comprising business-class email and hosted private breach exchange (PBX) services, as the top growth drivers...

Cloud Computing and Cutting-Edge Communication

Grazed from EnterpriseCIO Forum. Author: Ryan Farris.

In modern business practices, effective communication is one of the largest challenges managers face. Often managers are tasked with overseeing more employees than they can feasibly manage with the personal attention and touch they would prefer. With this being the case, often it is necessary to find ways to streamline the process and communications to effectively engage and empower employees.

Access to information and core job materials is often a core issue for employees and with managers forced to attend meetings and focus their attention elsewhere, they often find themselves having to make due and therefore are forced into a state of decreased productivity. So how can managers equip their employees with the necessary materials they need to have the autonomy and productivity they desire?...

Cloud Computing: Talygen's Newest Release Adds Communication Options for Businesses

Grazed from PRWeb.  Author: PR Announcement.

Talygen’s newest release of its industry leading Business Management Automation application has given Business Owners and Managers multiple new ways to communicate with their Employees and Clients. Talygen offers advanced features that are not available anywhere else in the marketplace. With Talygen this entire suite of advanced business productivity applications are available, fully integrated, in just one easy to use application.

Talygen is a Software as a Service (SaaS) web application with a very easy to use touch friendly interface and easy scalability. There is no other Business Management Automation application with Talygen’s advanced features and rich customizable work flows.  Talygen also offers Smartphone apps for iPhone, Android, Windows Phone and Blackberry to help users on the go.Talygen’s mobile application is designed to help managers supervise tasks and employees at multiple levels...

Increase in Market Confidence in the Cloud

Grazed from UCStrategies.  Author: Editorial Staff.

A November 2012 survey related to cloud computing revealed the numerous growth opportunities for both buyers and consumers.  According to Michael Skok, Partner at North Bridge Venture Partners, there is a growing interest in the cloud and understanding its potential. He claimed that the survey has enabled a greater understanding of the key issues related to the cloud, from the perspectives of customers and vendors.

“On the inhibitors, one of the things that’s interesting this year is that, if you look back to 2011, 10 percent of the survey respondents would have said that the cloud is just too risky, and they gave many reasons last year. This year, we're down to 3 percent. So that’s a significant drop,” said Skok...

Will Cloud UC Breathe New Life Into Unified Communications?

Grazed from Network Computing.  Author: Denis Culver.

When unified communications (UC) was first bandied about by vendors and service providers, the pitch was that enterprises would flock to it en masse, wooed by the promise of seamless integration of voice, video and data across platforms and devices.

But that isn't exactly what happened--UC didn't live up to the promise, failing to integrate and interconnect on many levels. A bad economy sucked the bravado from traditional first-to-market IT mavericks, who instead retreated to the shadows of their legacy-based PBX systems rather than risk any bottom-line scrutiny that might reveal fiscal irresponsibility.

Meanwhile, vendors and service providers failed to prove a hard case for ROI, instead holding fast to isolated case studies that illustrated improved communications and collaboration without answering the much-needed question: How much will UC save in telecommunications and technology costs if I implement it?...